Unopened and unsprayed — that is the line.
You have 7 days from delivery to return an unused item to Solivar Editions, and a faster 48-hour route if it arrived damaged. Repellent is a personal-care consumable: once a seal is broken we cannot resell it.
Your window
Start a return within 7 days of the delivery date. Items faulty on arrival follow the 48-hour rule below instead of this window.
What can and cannot come back
We accept
Unopened bottles, tubes, balms and patch packs with the factory seal intact, in original packaging with the invoice.
We cannot accept
- Any bottle, tube or balm that has been opened or sprayed.
- Opened patch and sticker packs.
- Items damaged by heat or left in sunlight after delivery.
- Clearance stock and gift cards.
Getting it moving
Email checkout@solivareditions.shop with your order number and one line about what went wrong, from the address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement.
Who covers the journey back
If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you changed your mind, you arrange and pay the return journey, and we confirm exactly where to send it before you post anything.
The refund itself
Once the item is back with us and checked, approved refunds are processed within 7 business days. UPI payments return to the same UPI account; Cash on Delivery orders are refunded by bank transfer once you share the details.
Swapping instead of refunding
Want a different size or finish instead of your money back? Say so in the same email and we exchange rather than refund, subject to stock, settling any price difference either way.
Not shipped yet?
Then the Cancellation Policy applies instead — it is free, and the money is back with you in 5 to 7 business days.